Customer Service

Customer Service

Shipping & Delivery

Soul Traveller Online Online Store makes every effort practical to ensure that delivery timeframes given are accurate. However the delivery times stated for products on this site assume that the stock availability information provided by our suppliers is accurate and that delivery times are not adversely affected by unforeseen events. By placing an order, you agree not to hold Soul Traveller Online Online Store liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.

Privacy & Security

Soul Traveller Online Online Store uses reasonable endeavours to ensure this website, and any transactions conducted on it, are secure. However you acknowledge that the security of information and payments transmitted via the Internet can never be entirely secure or error free. Soul Traveller Online Online Store will not be liable for any damages suffered due to failure, delay, interception or manipulation of electronic communications by third parties on any computer programmes (e.g. those used for transmission of viruses).

Returns & Replacements

Soul Traveller Online Online Store will comply with its obligations under the Consumer Guarantees Act or any other applicable consumer protection legislation that cannot be excluded. Subject to any such applicable laws, refunds or replacement products or services will be given at the discretion of company management.

Ordering

Soul Traveller Online Online Store reserves the right to cancel orders for any reason or to cancel the purchase agreement after order confirmation, including (without limitation) where Soul Traveller Online Online Store believes the order to be fraudulent or constitute a mis-use of a promotional or marketing activity or where an error has occurred including but not limited to errors relating to pricing. If we do cancel your order or purchase agreement, we accept no liability for any resulting damages or costs suffered by you, however we will refund the purchase price to you (where it has already been paid).

Payment, Pricing & Promotions

Soul Traveller Online Online Store’s available payment methods will be presented at the time of purchase. Soul Traveller Online Online Store retains title in the products purchased until Soul Traveller Online Online Store receives payment in full.¬†Although we do our best to ensure prices stated on this website are accurate, errors do occur from time to time. Where a pricing error occurs (subject to applicable law that cannot be excluded), we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase.

Viewing

Soul Traveller Online Online Store hereby grants you permission to access, view and download the content appearing on this site, for your personal, non-commercial use only. You agree not to use any device, method or software to interfere with the proper functioning of this site. Without the express written permission of Soul Traveller Online Online Store, you may not use any device, method or software including, but not limited to: spiders, robots, avatars, agents, data mining, gathering or extraction tools and attempts to probe, scan or test or breach security and authentication measures.

Updating Account Information

If a product is found to be mis-addressed by Soul Traveller Online Online Store then Soul Traveller Online Online Store shall be responsible for the re-delivery, replacement or refunding of the product. If the Customer is found to have given an incorrect or insufficient address, then Soul Traveller Online Online Store will not refund or resend the product and all responsibility for correcting delivery will be borne by the Customer.

View our full list of terms and conditions here